Our hotline is available from 9am to 9.30pm every day
Phone:+34 93 1823149Contact our expert support team!
SCHEDULE AND COLLECTION PLACE AT AIRPORT
Contact us and indicate the exact time of your arriving. You must show us your ID/passport.
The baggage collection point is at the TERMINAL T1 (3rd floor) or TERMINAL T2 in Barcelona-El Prat airport. In compliance with airport security policy your luggage will be collected within 5 minutes before the appointed hour and the following 20 minutes. If you arrive before or after the accorded time you may not find our pickup man. In this case, please wait at the previously agreed meeting point or call us at (+34) 184.108.40.206. The pickup man will come approximately every 15 minutes (remember that this is a meeting point NOT AN OFFICE).
MAP OF COLLECTION POINT AT TERMINAL 1
OF BARCELONA'S AIRPORT
MAP OF COLLECTION POINT AT TERMINAL 2
OF BARCELONA'S AIRPORT
DELIVERY PLACE AT PORT
To ensure a safe, high-quality service, HASTAVUELO delivers the luggage only to the person who's name appears on the service reservation. To collect your luggage it is essential to identify yourself and show your ID or passport.
MAP OF DELIVERY POINT AT THE CRUISE PORT
The delivery point at Barcelona's Cruise Port is located next to Terminal Acciona-Trasmediterranea main entrance (at the square outside the terminal). We will meet outside the Terminal at the specific location pointed out at the map (remember that this is a meeting point NOT AN OFFICE).
Ordinary Items: 9,00 €/item. -- This price is valid for these luggages (suitcases, travel bags, purses, backpacks, boxes, etc.) if they do not exceed our permitted size of: 75x90x45cm and 50kg. These prices are also applied to baby trolleys, crutches, walking frames and non-motorized wheelchairs.
Special Items: 15,00 €/item -- This price is valid for items that exceed our permitted size of: 75x90x45cm and 50kg.
Groups Special Offer: 7,00 €/item-- This price is valid for bookings of 20 or more ordinary items.Concerning group bookings the special item price is of 12,00 €/item.
100% refund for cancellations 24 hours before the service. The refund will be made by bank transfer.
No refunds in case of not notify the cancellation of the service and fail to be at the time, date and place previously accorded.